Privacy Policy

1. Who We Are

This Privacy Policy applies to Clarity Wellness Ltd ("Clarity", "we", "us", "our"), operating the website findclarity.co.uk. Clarity Wellness Ltd is the data controller responsible for your personal data.

Contact: hello@findclarity.co.uk

2. Data We Collect

Data you provide directly

• Booking information: name, email address, phone number, notes about your goals or health context, and session preferences.
• Contact forms: name, email, message content.
• Newsletter sign-up: name and email address.
• Shop purchases: name, delivery address, email, payment information (processed by our payment provider — we do not store card details).

Data collected automatically

• IP address, browser type, device type, pages visited, referral source — via analytics cookies (only if consent is given).

3. How We Use Your Data

• To process and manage your bookings
• To send booking confirmations and reminders
• To fulfil shop orders
• To send newsletter emails (with your explicit consent)
• To respond to enquiries
• To improve our website and services (analytics, with consent)
• To comply with legal obligations

4. Legal Basis for Processing

• Contract: processing your booking or purchase
• Legitimate interests: responding to enquiries, improving services
• Consent: newsletter emails, analytics cookies
• Legal obligation: tax records, safeguarding

5. Sharing Your Data

We do not sell your personal data. We share it only where necessary:

• Google Calendar / Workspace: for session scheduling
• Email provider: for sending booking confirmations and newsletters
• Payment processor: for shop transactions (Stripe or similar)
• Legal authorities: if required by law

All third-party processors are GDPR-compliant and subject to data processing agreements.

6. Retention Periods

• Session/booking records: 7 years (legal / safeguarding obligation)
• Marketing/newsletter data: until you unsubscribe
• Enquiry data: 2 years unless converted to a client
• Shop order data: 7 years (tax and legal obligation)

7. Your Rights

Under UK GDPR you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erasure ("right to be forgotten") where legally permissible
• Restriction of processing
• Data portability
• Object to processing based on legitimate interests
• Withdraw consent at any time (without affecting lawfulness of prior processing)

To exercise any right, contact hello@findclarity.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

We use the following cookies:

• Strictly necessary: session management, cookie consent preference — no consent required
• Analytics (optional): Google Analytics — only placed after you accept cookies

You can withdraw cookie consent at any time by clearing your browser cookies or contacting us.

9. Contact Us

For any data protection queries or to exercise your rights:

Clarity Wellness Ltd
hello@findclarity.co.uk